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Last Post 19 Jul 2005 11:58 AM by  abest
Activesync disconnect hangs XP system
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ggirzon
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Posts:


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30 Jun 2005 10:10 AM
    I use Activesync with EVC++ on Windows XP Pro with SP2. Occasionally, Activesync drops the connection ("green" circle goes "gray" on PC tray). When the USB cable is removed and re-inserted, PC CPU load goes to 100% (all in System) and PC must be hard-rebooted.

    I am seeing this on a Dell Laptop and Workstation.

    Has anyone else experienced this problem and have a solution?

    Thanks
    Anonymous
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    04 Jul 2005 09:44 AM
    Hello ggirzon,

    Can you tell me what version of Windows CE you are running? Also what drivers and components you have in your image?

    Thank you,
    ggirzon
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    05 Jul 2005 06:41 AM
    Here is what I have:

    Windows CE 5.0

    Audio lpd_lh7a40x_audio_a40x_50_0_1_0
    Kernel LPD_ENABLE_KERNEL_A404_50_2_1_3_0
    Touch lpd_lh7a404_touch_a404_50_1_0_0
    USB Host lpd_lh7a404_usbh_a404_50_1_0_0
    USB Function lpd_lh7a40x_usbf_a40x_50_1_3_0
    Serial lpd_lh7a40x_uart_a40x_50_1_1_0
    Display lpd_lh7a40x_lcdc_a40x_50_1_3_1

    Image is a “Custom Device” which includes the following catalog items:
    1. C Libraries and Runtimes
    2. MFC Classes
    3. Active Sync
    4. Networking – WAN (need for Active Sync)
    a. Dial Up Networking
    b. Telephony API
    5. File System Internal / RAM and ROM File System / RAM-based registry
    6. Arial Fonts
    7. Waveform Audio
    8. Shell / User Interface / Network User Interface / Touch Screen (Stylus)
    9. Display
    10. Serial
    11. USB Host
    12. Fat File System

    Thanks
    Anonymous
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    05 Jul 2005 11:45 AM
    ggirzon,

    I would recommend two things:

    1) First if you haven't had the chance to yet, please run through the LoCE Windows CE BSP QuickStart Guide, it is linked below, and verify that this issue still occurs with a simple image built for ActiveSync:

    http://www.logicpd.com/do...3/70000142_Rev_F.pdf


    2) My other recommendation is to make sure that you are current on all of your driver updates from Dell. This sounds like it's a hardware interaction issue on the PC side and might have something to do with your USB Hosting driver on your PC.

    Regards,
    ggirzon
    New Member
    New Member
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    05 Jul 2005 12:00 PM
    I'll check for updates from DELL..

    One more question: when the USB driver is installed, the WCEUSBSH.SYS for the "SHARP USB" is older than what what's already installed:

    WCEUSBSH.SYS version 3.7.1.3244 December 06, 2004, 2:07:32 PM
    1.01.042000.0 August 05, 2003, 9:20:36 PM

    I don't install the later .sys since I also use Activesync with PDA's on the same PC.

    Thanks,

    Gary
    Anonymous
    Posts:


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    05 Jul 2005 01:07 PM
    Gary,

    You should probably upgrade to the latest version of ActiveSync as well since there are numerous known bug fixes. The current release is at version 3.8.0 and is available to download from Microsoft.

    You will want to use the SYS file that is packaged in Logic's USBF Workstation driver as well. I'm not sure how this will change the interaction of your PC and other device though.

    Thank you,
    abest
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    19 Jul 2005 11:58 AM
    I've had this happen more times than I can mention.

    I think its a bug in the SHARP USB driver used by activesync. When the "crash" occurs, activesync goes down and will not come back up no matter how much the CE device is disconnected/reconnected. Initially I thought that it was the CE device or the driver, but if the "crash" occurs and you plug the CE device into another system with Activesync, a connection will be established.

    On my laptop, the other 2 USB slots are no longer functional for all devices: USB mouse, memory sticks, etc.. Additionally, soft shut downs and restarts (via the start menu) do not work. The system will hang after the "Shutting Down" dialog is displayed. The system must be manually reset to get it going again.

    All this leads me to believe that it is a SHARP USB driver issue. It seems like it is in a super tight loop due a deadlock condition of some sort and not even the OS can kill it.

    It is easy enough to workaround that I haven't bothered reporting it before, but since the thread is up here I figure I'll add on to it.
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